Returns & Exchanges

At Mozart's Coffee Roasters, we strive for perfection in every roast; however, due to the perishable nature of coffee, we can only offer returns or exchanges on non-food merchandise and equipment within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and a brief explanation of the issue with your merchandise or brewing equipment.

• 2.
  Verify Eligibility

  Ensure that the items are unused, in their original packaging, and were purchased within the last 30 days; please note that roasted coffee beans are final sale.

• 3.
  Package and Ship

  Securely pack your items and use the prepaid shipping label provided by our team to send the package back to our Austin-based roasting facility.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange item within 5-7 business days.